What is the FeetF1rst app?

The FeetF1rst app provides personalized shoe recommendations based on a professional 3D scan of your feet. It allows you to conveniently select the best shoes for your individual needs.

The app also shows how well a particular model fits your foot shape and helps you always find the right size from a wide range of models and brands. FeetF1rst is revolutionizing shoe buying.

What categories are there?

The app currently offers more than ten categories, and the range is continually being expanded to provide even more specific recommendations. There is a particularly large selection in the sports area , as the perfect fit is crucial here.

Tip: Check directly in the app and find out if your favorite sport or desired style is already there! 😊

Benefits of the FeetF1rst app

- Always the right size: Avoid buying the wrong size with precise size recommendations.

- Find the right shoes: Discover shoes that fit your feet perfectly in seconds.

- Prevention of misalignments: Reduce the risk of foot problems caused by unsuitable footwear.

- Minimize returns: Reduce the number of returns by having perfectly fitting shoes.

- Time saving: No more guesswork about size or fit.

How does the FeetF1rst app work?

1. 3D scan of your feet: Have a professional 3D scan of your feet created at one of our partner stores or scanning locations.

2. Upload PDF file: You will receive a PDF file with your foot data, which you upload to the app.

3. Shoe recommendations: The app analyzes your data and recommends suitable shoes from a wide selection in just a few seconds.

Why is a 3D scan needed?

A 3D scan captures the exact measurements of your feet - from shape and size to individual features. This highly precise data allows the app to recommend shoes that fit your feet perfectly and offer maximum comfort.

How quickly do I receive shoe recommendations?

As soon as you upload the PDF file of the 3D scan, the app will provide you with a selection of suitable shoes in just a few seconds.

What happens to my scan data?

Your scan data is processed securely and privately . After scanning, you will receive a PDF file via email that you can easily upload to the FeetF1rst app. This gives you access to our tailored services and personalized recommendations - your data always remains protected.

Can I have the 3D scan done by other providers?

No, but we are working on making this possible in the future.

How long does the 3D scan take?

The scan takes less than a minute, about 4-5 minutes in total including entering your data.

Is the 3D scan painful?

No, the scan is completely painless.

How often should I have a 3D scan?

For adults without foot problems, a one-time 3D scan is usually sufficient, as the shape of the foot rarely changes drastically. A new scan is recommended in the event of changes such as pain, swelling, injury or weight fluctuations, as these can affect the shape of the foot.

How much does a 3D scan cost?

The price for a 3D scan varies depending on the offer and partner:

- Scantage : The scan costs 19.99 EUR and includes access to all FeetF1rst models.
- Partner with shoe sales : The scan is free when a shoe purchase is made and grants free access to the partner's models. For EUR 24.99, access to all FeetF1rst models can also be unlocked.
- Group booking : We come to you personally! For 199 EUR you and your group will receive up to 8 scans , ideal for friends, family or teams.

What are scan days?

Scan Days are special events hosted by FeetF1rst where you can have your 3D scan done in your local city.

How can I register for Scantage?

You can register for a scan day near you via our website under " Product 3D Scan ". If there is no scan day available near you, book a group scan where we come to you, or feel free to send us a message - perhaps your city will be the next location!

Where can I find the next scanning days?

You can see the next scanning days on our website under " Product 3D Scan ".

Alternatively, we also provide information about upcoming scanning days on our social media channels, such as Instagram . Stay up to date!

Are scanning days available to all customers?

Yes, scan days are open to all customers who are interested in a 3D scan and FeetF1rst services .

Is there a limit to the number of registrations?

Yes, we have a limited number of places for each scanning day, so secure your appointment early.

What are Poiché Milano custom-made shoes?

Poiché Milano's bespoke shoes represent luxury, individuality and incomparable comfort. Each pair is handmade in Italy by experienced shoemakers and is based on your precise 3D scan data . With fine materials such as Italian calf leather or exclusive special variants, they guarantee not only an extraordinary wearing comfort, but also a timeless elegance.

Why Poiché Milano?

Poiché Milano stands for perfection in every detail:

Custom-made: Your shoes are designed exactly according to your scan data and personal preferences to guarantee the perfect fit.

Fine materials: From fine calf leather to exclusive exotic variants – only the best for your feet.

Luxurious craftsmanship: Traditional shoemaking meets state-of-the-art 3D scanning technology to give you an unforgettable wearing experience.

How long does production take?

Your custom-made shoes will typically take between 2 and 6 weeks to produce, as each pair is crafted with precision and care to meet the highest standards.

Are custom-made shoes expensive?

Custom-made shoes are expensive because they are made individually and require the highest precision, craftsmanship and high-quality materials. A specially made last that exactly matches the shape of the foot ensures a perfect fit, comfort and durability.

From 3D scanning to handcrafted processing, every detail is tailored to the person.

How do I care for my custom-made shoes?

Repair Service: We now also offer a repair service to keep your shoes in top condition.

Self-care: Clean the shoes regularly with a soft cloth, apply leather care cream to nourish the leather and use waterproofing spray for extra protection. Shoe trees help to maintain the shape.

How are custom orthopedic insoles made?

The insoles are manufactured individually based on your 3D scan and take into account complaints and misalignments.

How long do the custom insoles last?

Orthopaedic Brugger custom insoles typically last more than 2 years and can last up to 8 years depending on use and care. However, we recommend regular inspections to ensure the insoles continue to provide optimal comfort and support.

To assess the condition of your insoles, you can send us detailed photos by email to info@feetf1rst.com . Our experts will analyze the pictures and give you a well-founded assessment and recommendations.

How do I clean my custom insoles?

Clean the insoles regularly with mild soapy water and let them air dry.

What are custom insoles and why should I use them?

Custom insoles are specially adapted insoles to treat problems, correct misalignments, increase comfort, distribute pressure and much more.

How long does it take for the insoles to be delivered?

The delivery of the insoles takes a total of 6-10 working days:
- Production: 3–5 working days
- Shipping: Standard shipping 3-5 working days, express shipping 2 working days (extra charge).

How does the ordering process work?

1. Selection of offer: Choose between a partner store, a Feetf1rst scan day or a group booking.

Depending on your choice, you can either reserve an appointment or go directly to the partner store.

2. Scanning: The scan is performed on site. After the scan, you will receive a PDF with the results by email.

3. App download and PDF upload: Download the Feetf1rst app, completely designed to provide personalized recommendations and more for each model. Each model is different, as is each foot - this is taken into account to ensure a new level of comfort for you. Upload the PDF you receive to the app to save your foot profile.

4. Use of services: Benefit from various services such as selecting the right shoes, custom insoles, custom shoes and many other personalized recommendations based on your scan.

How long does it take for my order to be processed?

Typically, your order will be processed within 1-2 business days. Once your order has been processed and shipped, you will receive a confirmation email as well as a tracking number to track the status of your delivery.

Can I change or cancel my order after confirmation?

Changes or cancellations are only possible as long as the order has not yet been processed or shipped. Once the shipping process has begun, changes or cancellations are no longer possible.

Please contact us as soon as possible if you would like to make a change.

What happens if a product is not available?

If a product is not available, we will inform you immediately by email and offer you a solution, such as selecting an alternative product or a refund.

What shipping options are available?

We offer various shipping options including standard shipping and express shipping. The exact selection and duration is available during the order process.

How much are the shipping costs?

Shipping costs depend on the product and the shipping option chosen. Orders over €50 are shipped free of charge. Otherwise, shipping costs will be displayed during the checkout process before you complete the purchase.

Can I have my order sent to a different address?

Yes, you can provide an alternative delivery address during the ordering process.

Do you offer international shipping?

We do not currently offer international shipping as a 3D scan is required to use our services. The scan can currently only be done on-site at our or our partners' locations.